FAIR RESOLUTION
Refund & Cancellation Policy
Each MysticX report is prepared for one customer. This policy balances the custom nature of the work with a clear path for resolving problems.
Last updated: September 2, 2026Before work begins
You may request cancellation for a full refund before MysticX begins reviewing your submitted materials or preparing your personalized report. Contact us promptly through the email shown on your Stripe receipt or by replying to your intake email.
After personalized work begins
Because the service is created specifically for you, change-of-mind refunds are generally unavailable after review or writing has begun. If possible, we will work with you to clarify the scope before completing the report.
Non-delivery or service problems
If MysticX cannot deliver your purchased report, you will be offered a replacement delivery or a refund. If you believe the delivered file is incomplete, inaccessible, or materially different from the purchased service, contact us within 7 days of delivery so we can review and correct the issue.
Missing materials
Delivery timing begins only after all required materials are received. If information is missing, the order remains paused while we contact you. A delay caused by missing materials does not count as non-delivery.
Refund timing
Approved refunds are returned to the original payment method through Stripe. Your bank or card provider may take additional time to post the credit.
How to request help
Reply to your MysticX intake email or use the customer-support contact shown on your Stripe receipt. Include the email used at checkout, the report purchased, and a short explanation of the request.